Frequently Asked Questions (FAQ)

  • YES 100% SECURE AND SAFE!!! our site is using the highest secure sockets layer  SSL certificate to protect your passwords, credit card data, and personal information. They are all super encrypted when submitted during checkouts to our servers and sent to our payment gateway partners.
  • Our payment gateway uses 3D Secure Technology to request OTP (one time pin) sent by your bank to your registered mobile phone or email. 
  • Your credit card data and information are NOT stored in our servers. They are digitally stored to our partner’s payment gateway secured servers. We cannot even see your credit card numbers and other information like the expiration date, or the CVV of your card.
  • Our products are 100% authentic/original or your money back!
  • You can bring the item you purchased from us to any nearest boutique of the same brand to verify it’s authenticity.
  • If that does not convinced you, we can send you proof of purchase of the item you purchased.
  • Our products are sourced from different outlet stores in the United States, UK, and UAE at wholesale prices.
  • They are not over-run items!
  • Our item comes with no paper bags, no dust bags, to cut the cost of purchase. You are not only saving money but you are also saving the environment.
  • Please ensure that you comply with our return policy available on https://itstheoutlet.com/return-policy/ before initiating a return.
  • Login to your account and from the Top Menu click on “My Amount” > Return an Item
  • Fill the form completely
  • Wait for one of the our team to contact you via phone or email.
Your item should be delivered within approximately 1 to 3 business days.

The refund to you will depend i the method you used for payment, as follows:

  • if you paid using credit/debit card – Refunds will be done only through the Original Mode of Payment. You have to wait between 2-3 business days for the refund to be credited to your account.
  • You can also opt for a COUPON that can be used to purchase an item in the website.
  • Our shipping is FREE your total amount of order(s) is above 100 AED above.
  • For total amount of item(s) purchased that is less that 100 AED, the standard shipping fee is 20 AED.